About the job
Job role: Front desk manager/executive/associate
Location: Jaipur
Department: Hotel operations
Job experience: 1-3 years
Job brief
A front desk manager/executive/associate shall be responsible for management of the company's backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 20-25 keys hotel/ hostel overseeing multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.
Key responsibilities
1. Understanding of the hospitality/hotel industry with extensive work experience
2. Understanding of the company's vision, business expansion plans, operational standards, etc.
3. Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
4. Understanding hotel pre-launch phase, day to day operations, etc.
5. Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
6. Supervising various functions and human resources
7. Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
8. Handling & resolving escalations and grievances
Liaising with various departments such as local police, health/fire/safety departments, local vendors etc. and ensuring a cordial relationship
9. Coordinating with other departments within the company to help resolve issues
Qualifications
Hospitality graduate/post-graduate or diploma in hospitality
Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
Extensive operational knowledge of hotel operations Outstanding communication, interpersonal & time-management skills
Flexible to relocate anywhere in northern India
Hospitality graduate/post-graduate or diploma in hospitality
Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
Extensive operational knowledge of hotel operations Outstanding communication, interpersonal & time-management skills
Flexible to relocate anywhere in northern India
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