The Guest Relation Manager is responsible for delivering an exceptional guest experience by providing outstanding hospitality services, resolving concerns efficiently, and ensuring guest satisfaction. This role plays a key part in enhancing brand loyalty by creating a warm, personalized, and professional environment for all guests.
Key Responsibilities:
Guest Experience Management:
Welcome guests upon arrival, ensure a smooth check-in/check-out process, and provide personalized assistance throughout their stay.
Complaint Resolution:
Handle guest complaints and feedback with empathy and efficiency, ensuring prompt resolution and satisfaction.
Interdepartmental Coordination:
Collaborate with Managers, F&B, reservations, and other departments to meet and exceed guest expectations.
Guest Profiling & Loyalty Building:
Maintain accurate guest records, track preferences, and ensure special attention is given to VIPs and repeat guests.
Staff Training & Supervision:
Guide and train guest service executives on hospitality standards, grooming, communication, and guest handling protocols.
Preferred Attributes:
Pleasant personality with a service-oriented attitude.
Flexibility to work in shifts, weekends, and holidays.
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Qualifications & Skills:
1+ years of experience in guest relations or front office roles.
Strong interpersonal and communication skills
Excellent problem-solving abilities
Ability to remain calm and professional in high-pressure situations
Proficient in handling phone calls & maintaining excel sheets.
NOTE : THIS POSITION IS ONLY OPEN FOR FEMALES CANDIDATES.
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